Its simple. The first step is to create a new repair ticket so we can get your contact info and know what is going on with your device. You can do that here or scroll down to the “Create a new ticket” option. You can also just click “send in a repair” in the bottom right corner of the screen. All address and relevant shipping info is on the “Create a new ticket” page. After you submit a ticket, package your device and ship it off via UPS or FedEx. We do not recommend you use USPS to ship your device to us. Make sure your device is packed securely. You should have at least a couple inches of bubble wrap or packing peanuts around the entire device. Don’t send your device in a box you want back.
We usually won’t know for sure until we see it. It depends on what is wrong with the device and what year/model it is. Most devices we get in need logic board repair either do to random failure or liquid damage. We charge flat rate prices for all logic board repairs based on the year and model which you can view here. Once we get your device in and diagnose it, we will call you with a definite price, however the prices listed on our website are usually pretty accurate as to what you will end up paying.
Usually between 3-7 days for logic board and liquid damage repairs. Some repairs are completed the day the device arrives. Some devices really throw us through a loop and can take longer.
We do not charge any repair attempt or bench fees if your device isn’t fixable. In the event that your device isn’t repairable, or if it doesn’t make economic sense to repair it, we’ll let you know and send you a invoice for return shipping. We charge $25 for return shipping on no-fix devices.